Affiliate Network + FAQs
Sell alongside the world’s most exciting independent brands and creators, all curated by The Fox Shop.
Joining the network:
- An affiliate partnership costs $5 per month, and when you make a sale you'll pay 10% commission.
- Affiliates must stock a minimum of 3 items at all times
- Your product images must be up to standard before you open sell on the shop.
- You’ll need an affiliate account when selling on our store. We'll provide you with account information upon approval.
- If you’d like further information before applying, take a look at our affiliate FAQs.
DO I HAVE A CONTRACT WITH THE FOX SHOP?
You are not tied into any formal contract with The Fox Shop. Each invoice is paid monthly and it is your responsibility to maintain products on The Fox Shop. If you are having any issues or require any assistance, contact our support team.
WHAT ARE THE CRITERIA FOR AN AFFILIATION?
To sell products, you must be a new or independent brand or a vintage collector selling:
- Vintage / Trendy Apparel
- Education / E-Books
- Fitness Products
- Hair Products
- Health Products
- Photography Presets
- Musical Products
A brand must have at least 5 product listings at all times. Brands must follow The Fox Shop photography guidelines which require all products to be shot on a person and in natural daylight.
Quality product imagery is really important to The Fox Shop and is a key sales driver to customers. Brands must also provide customer service for their listed products that meets or exceeds our standards. Failure to do so could result in your brand being removed from The Fox Shop.
HOW MUCH DOES IT COST TO BE AN AFFILIATE?
An affiliate on The Fox Shop is charged $5 USD per month for maintenance and there is a sales commission of 10% per sale. Invoices are sent to you by email 2 working days before any PayPal sales commission, fees or rent will be automatically invoiced.
HOW MUCH CAN I EARN?
Affiliates on average earn between $100-300 per month, depending on the product, category, and target audience.
HOW DO I PROMOTE MY BRAND?
At The Fox Shop we encourage all brands to link to social media accounts, this enables us to promote to their network and also drive traffic to their products. If you are posting any relevant content on your Social Media accounts be sure to tag @shopthefox.
We also promote on the most popular pages of the site, the men's and women's categories and the core categories. By sharing your brand, you'll be placed in front of the The Fox Shop customers based on popularity and constantly open your brand up to a whole new audience.
HOW DO I GET NOTICED ON THE FOX SHOP?
The best way to get noticed around the site is to ensure that you have a really well thought out brand and have the best product imagery that you can possibly have. It is great to try to develop a brand identity through your imagery which means customers will start to recognize your products and aesthetic.
Great imagery gets featured around the site as we want to present the best to our customers, so don’t underestimate the difference between an average image with crumpled clothing and a clean and bright shot with clothing presented in a way that shows it off to its best advantage.
Ensure that you maintain great customer service and keep your feedback rating as close to 100% as possible; customers are more likely to shop from a boutique that is trustworthy an offers great service and this is why the feedback rating is so important.
SELLING ON THE FOX SHOP - HOW MANY ITEMS CAN I SELL?
As an affiliate, there is no limit to the number of products that you can sell at any one time, however we do advise that you do not let your brand fall below 3 products, it means that you will have a strong selection on offer to customers which means that they will have a great experience shopping your brand, by keeping your boutique replenished and refreshed with new listings you can also grow your repeat orders business.
HOW DO I GET PAID?
You must have a PayPal business account before selling on The Fox Shop. Most default settings should be fine but please make sure the following is set up: Log in to PayPal Go to Manage Currencies Ensure you are able to receive British Pounds (GBP), as a GBP balance (recommended) or Accept and convert British Pounds to your local currency
The Fox Shop also offers a Stripe checkout. Learn more about Stripe here. Default Stripe settings should be fine but please make sure the following is enabled: Log in to Stripe Go to Account Settings and click on General (top left icon) Ensure "Decline charges that fail CVC verification" and "Decline charges that fail postcode (zipcode) verification" are ticked then click Done You should now be all set to go!
WHAT ARE THE FOX SHOP'S RULES FOR PHOTOGRAPHY?
We absolutely LOVE seeing great photography on The Fox Shop. We know that our shoppers get inspired by beautiful imagery, plus it helps to build your brand identity emphasizes how amazing your product is, too. Whether it’s indoors or outdoors, on location or in a studio, the best place to shoot your imagery is totally up to you.
WHAT ARE THE FOX SHOP STANDARDS?
The Fox Shop is all about brands providing great customer service. Our Standards Guide provides a base service level across product, communication, shipping, and returns. This ensures customers receive a good experience whoever they shop with, increasing sales and return shopper rates. Brands are encouraged to exceed these standards wherever possible, but must not fall below.
HOW LONG WILL MY PRODUCTS BE LIVE ON THE FOX SHOP?
The default period of time that a listing is live on The Fox Shop is 30 days, but this becomes longer for listings where at least five units have sold. This is explained in more detail below: If no sales are generated within the first 30 days of a listing going live, the listing will expire. This process will be repeated until all stock sells out, or the listing expires. You will be sent an email informing you of your item is due to expire.
HOW CAN I RELIST AN ITEM?
Listings on The Fox Shop have an initial ‘life cycle’ of 30 days. However, if 10+ units are sold, the listing will be live for a further 120 days from this the re-evaluation point. This process is repeated until the item is sold out or there are no sales within 60 days.
If after 30 days no units have been sold of the item, the listing ‘expires’. At this point, you may wish to ‘extend’ the item for a period of 30 days for $3 per item. If you choose to ‘extend’ and no units are sold within 30 days, the item will expire indefinitely.
WHAT HAPPENS TO THE LISTING DURATION IF I HAVE MULTIPLE NUMBERS OF STOCK?
Every time you sell one unit, the listing will be live for a further 30 days.
HOW MANY TIMES CAN I EXTEND A LISTING?
Once a new listing has been live for 30 days without selling, you can extend it once for a further 30 days. If the item fails to sell during its extension, you will not be able to re-list the item.
CAN I AMEND OR CANCEL SELLING MY PRODUCTS ONCE I HAVE SIGNED UP?
Once you confirm your promotion you are able to cancel it without refunds of initial fees or commissions.
WHY HAVE I RECEIVED AN INVOICE?
The Fox Shop charges a commission fee based on the price of an item when an item is sold. For PayPal and PayPal Guest checkout this fee will be automatically removed from the seller's PayPal account when you are invoiced. See our Fees & Features for more information. For credit and debit cards through Stripe, the commission from each sale is taken immediately and your invoice will acknowledge the transaction as zero (commission already paid).
HOW DO INVOICES WORK?
You will receive a monthly invoice detailing all customer purchases made on your boutique, rent due and any paid promotions bought. Your invoice will list all customer purchases in date order. Orders paid directly via credit/debit card will be for acknowledgment only (zero commission - commission taken immediately at point of sale). Orders paid via PayPal or PayPal Guest checkout will be billed once the invoice closes. 2 working days thereafter any commissions or fees will be automatically removed from your PayPal account. You can view your invoices, pay overdue invoices and check when your next invoice is due by visiting Settings >Invoices. If you are a business selling items on The Fox Shop and registered for VAT within the EU, you can add your VAT number to invoices here.
HOW DO I PAY MY INVOICE?
Any payments owed to The Fox Shop
are automatically removed from your PayPal account, so you do not have to take any action to pay an invoice. If for some reason this payment fails you should contact PayPal to resolve the issue as soon as possible so the invoice payment can be taken.
WHAT HAPPENS IF I DON'T PAY AN INVOICE?
If you fail to pay an invoice you may have your selling privileges removed, and you will still be liable to pay the invoice.
SHIPPING HOW LONG DO I HAVE TO SHIP MY ORDERS?
The maximum delivery time for items is 20 days. Orders must be shipped within 2 days of payment clearance in line with boutique standards. Made-to-order and custom-made items must be shipped within 5 working days.
WHAT SHOULD I INCLUDE WITH ITEMS I SHIP?
It is advisable to include a shipping docket which confirms the order and your boutique. It is also a great opportunity to grow repeat business, so including a special promo code or maybe an inexpensive novelty or sweets is worth considering. Always ensure that your order is shipped with care, effort, and attention to detail. The small things such as beautifully packaged items make a big difference to customer perceptions of your business and generate positive feedback.
WHAT DO I DO IF I SHIPPED AN ITEM THAT WAS CANCELLED BY THE BUYER?
Orders may be cancelled by the buyer or the affiliate up until the point when they are marked as shipped. If you have shipped an item and the customer disputes the payment, you will need to complete the relevant dispute process: PayPal and PayPal Guest Checkout: There will either be a PayPal dispute or Chargeback requiring your attention in your PayPal account.Depending on how the case has been filed, PayPal will request information from you, such as parcel tracking and proof of delivery, to help manage your case for you.
Credit/Debit card payments in Stripe: There will either be a Pre-Chargeback or Chargeback case requiring your attention in your Stripe account. You can upload parcel tracking and proof of delivery and Stripe will relay your case to you. Stripe has adjustable card verification settings and we recommend enabling all verification criteria to minimize Chargeback risk.
WHAT HAPPENS IF SOMEBODY WANTS TO RETURN MY ITEM FOR A REFUND?
Items may be returned for a full refund, so long as the item is received back to the seller in the same condition as it was sent. If the item is made-to-measure can only cancel the order before it is shipped provided that the garment hasn’t been altered or made yet. If the customer wishes to return it for any reason they will inform the Seller in writing: Within 14 days of receiving the item. Your customer may use a withdrawal form to let the Seller know if you wish to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Within 28 days if the item becomes faulty. You will then provide instructions on how to return your item and once your item is received back, processing using the refund action within the order page. Do not ask customers to send returns to The Fox Shop or use shop.thefoxmagazine.com.
The Fox Shop cannot recover items incorrectly sent. Return postage is the responsibility of the affiliate unless the item is incorrect or faulty, in which case the brand will need to make arrangements to cover the return postage. If a customer cancels under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges paid to receive their purchase will need to be included as part of your refund.
The items must be unworn and in their original condition save for the customer's right to inspect the goods and try on the garments. It is the customer's responsibility to ensure that returned goods are adequately packaged so it arrives back undamaged. You are not obliged to accept refunds in other scenarios, however, it can be better to accept a refund, otherwise, disgruntled customers can be prone to leaving negative feedback (even if you believe this is unjustified).
WHAT HAPPENS IF SOMEBODY WANTS TO RETURN MY ITEM FOR AN EXCHANGE?
You are obliged to accept returns if the item arrives with a buyer not in the condition that it was advertised as in the listing. While you are not obliged to accept exchanges in other scenarios, in our experience it is usually better to accept an exchange rather than leave a disgruntled customer and receive negative feedback.
WHO PAYS FOR THE RETURN POSTAGE IF AN ITEM IS FAULTY OR INCORRECT?
If you, the affiliate, is at fault (e.g the item is faulty, or a different color, style or material to that listed) you are obliged to offer to cover the return delivery costs. This would need to be a direct payment from you to the buyer via PayPal.
WHAT IS STRIPE?
Stripe is a quick and secure way to accept credit and debit card payments from The Fox Shop customers anywhere in the world. Stripe powers checkouts for the most innovative global companies helping them with increasing conversion, optimizing the checkout experience for desktop, tablet, and mobile devices, reducing fraud, and providing a dashboard to manage business activity. Learn more at https://stripe.com
Multiple brand transactions continue to be paid by card or PayPal. Affiliates will also be given the option of Stripe Payments are received/processed/refunded in the same way as card payments within your Stripe account. For any questions or feedback related to Apple Pay please contact Stripe or visit their FAQs.
HOW DOES STRIPE WORK ON THE FOX SHOP?
With Stripe, you can start accepting credit and debit card payments almost instantly. You can either create a new Stripe account or connect an existing Stripe account if you already have one. Get started here.
HOW DOES STRIPE TRANSFER FUNDS TO ME?
Payments you accept with Stripe are transferred to your bank account on a rolling basis. Funds are available to withdraw 2-7 days after receipt, depending on your region. You can set the frequency of these transfers in the Transfers tab of your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account.
WHICH COUNTRIES IS STRIPE AVAILABLE?
Stripe currently supports businesses in the UK, Europe, US, Hong Kong, Australia, and many other countries. You can see a full list here: https://stripe.com/global
SECURITY & PCI COMPLIANCE
Stripe meets and exceeds the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, which is the highest level of certification available. You can learn more about the technical details of Stripe's secure infrastructure here
HOW DO I KEEP TRACK OF TRANSACTIONS?
Your Affiliate Dashboard lets you view payments and customers, manage refunds, transfers to your account, and more.
HOW DO REFUNDS WORK?
To ensure The Fox Shop commission is correctly calculated, please ensure you refund the item or item plus shipping through your affiliate account. If you refund an order, the commission fees paid to The Fox Shop for the sale will not be refunded.
WHY DO SOME PAYMENTS FAIL?
Payments can fail for a variety of reasons ranging from incorrectly entered card information to fraud prevention. If this happens, please email us at firstname.lastname@example.org
DISPUTES & FRAUD PREVENTION TOOLS
To learn about the dispute process and how to handles disputes, visit Stripe’s documentation. Stripe provides several tools to minimize fraud losses and to help businesses determine if a transaction is fraudulent. These include tools that allow Stripe to auto-reject suspicious transactions and notify you of questionable charges so that you can make the most informed decision possible as to whether accept a charge. There are also a few tools that you can implement in your own Stripe account, including CVC or AVS checks. Additionally, Stripe works with its financial partners and credit card networks to monitor fraud globally.
DISPUTES WHAT IS A DISPUTE?
A dispute occurs when a brand and a buyer cannot resolve a problem with a purchase. For most scenarios, this should be resolved through PayPal, who manage the resolution of transactions and finances.
HOW DO DISPUTES WORK?
Raising a dispute should be a last resort for your customer. As the brand, you should always try to resolve the issue by communicating and cooperating with the seller first. Disputes may take some time and will require buyer and seller to provide evidence of their actions in the transaction and delivery of the item. You can find more information about PayPal disputes and the Marketplace Money-Back Guarantee.
Check out our full terms and conditions: