Affiliate Network + FAQs
Sell alongside the world’s most exciting independent brands and creators, all curated by The Fox Shop.
Joining the network:
- An affiliate partnership costs $5 to setup + $10 per month to maintain and when you make a sale you'll KEEP 100% commission.
- Affiliates must stock a minimum of 3 items at all times and a maximum of 10 items.
- Each time you would like to update your catalog, it will be a $5 fee.
- Product images must be up to standard before selling on the shop. We'll provide you with a link to maintain products.
You have questions, we have you covered.
DO I HAVE A CONTRACT WITH THE FOX SHOP?
You are not tied into any formal contract with The Fox Shop. Each invoice is paid monthly and it is your responsibility to maintain products on The Fox Shop. If you are having any issues or require any assistance, contact our support team.
WHAT ARE THE CRITERIA FOR AN AFFILIATION?
To sell products, you must be a new or independent brand or a vintage collector selling:
- Vintage / Trendy Apparel
- Education / E-Books
- Fitness Products
- Hair Products
- Health Products
- Photography Presets
- Musical Products
- Travel Products
Quality product imagery is really important to The Fox Shop and is a key sales driver to customers. Brands must also provide customer service for their listed products that meets or exceeds our standards. Failure to do so could result in your brand being removed from The Fox Shop.
HOW MUCH CAN I EARN?
Affiliates on average earn between $100-300 per month, depending on the product, category, and target audience.
HOW DO I PROMOTE MY BRAND?
At The Fox Shop we encourage all brands to link to social media accounts, this enables us to promote to their network and also drive traffic to their products. If you are posting any relevant content on your social media accounts be sure to tag @shopthefox.
We also promote on the most popular pages of the site, the men's and women's categories and the core categories. By sharing your brand, you'll be placed in front of The Fox Shop customers based on popularity and constantly open your brand up to a whole new audience.
HOW DO I GET NOTICED ON THE FOX SHOP?
The best way to get noticed around the site is to ensure that you have a really well thought out brand and have the best product imagery that you can possibly have. It is great to try to develop a brand identity through your imagery which means customers will start to recognize your products and aesthetic.
Great imagery gets featured around the site as we want to present the best to our customers, so don’t underestimate the difference between an average image with crumpled clothing and a clean and bright shot with clothing presented in a way that shows it off to its best advantage.
Ensure that you maintain great customer service and keep your feedback rating as close to 100% as possible; customers are more likely to shop from a boutique that is trustworthy an offers great service and this is why the feedback rating is so important.
SELLING ON THE FOX SHOP - HOW MANY ITEMS CAN I SELL?
As an affiliate, there is a maximum of selling 10 products at any one time, however we do advise that you do not let your brand fall below 3 products, it means that you will have a strong selection on offer to customers which means that they will have a great experience shopping your brand, by keeping your boutique replenished and refreshed with new listings you can also grow your repeat orders business.
HOW DO I GET PAID?
All products listed on The Fox Shop will be linked directly to your product catalog, ensuring you get all payments received by customers. We simply ask for a monthly membership fee to sell on our store.
WHAT ARE THE FOX SHOP'S RULES FOR PHOTOGRAPHY?
We absolutely LOVE seeing great photography on The Fox Shop. We know that our shoppers get inspired by beautiful imagery, plus it helps to build your brand identity emphasizes how amazing your product is, too. Whether it’s indoors or outdoors, on location or in a studio, the best place to shoot your imagery is totally up to you.
WHAT ARE THE FOX SHOP STANDARDS?
The Fox Shop is all about brands providing great customer service. Our Standards Guide provides a base service level across product, communication, shipping, and returns. This ensures customers receive a good experience whoever they shop with, increasing sales and return shopper rates. Brands are encouraged to exceed these standards wherever possible, but must not fall below.
HOW LONG WILL MY PRODUCTS BE LIVE ON THE FOX SHOP?
Your product catalog is determined completely by you as long as you have an affiliate membership. Products will not expire and we can provide information on which items have been selling / getting views the most.
HOW DO INVOICES WORK?
You will receive a monthly invoice detailing your affiliate membership delivered to your email via Stripe. You can view your invoices, pay overdue invoices and check when your next invoice is due by visiting Settings >Invoices.
WHAT IS STRIPE?
Stripe is a quick and secure way to accept credit and debit card payments from The Fox Shop customers anywhere in the world. Stripe powers checkouts for the most innovative global companies helping them with increasing conversion, optimizing the checkout experience for desktop, tablet, and mobile devices, reducing fraud, and providing a dashboard to manage business activity. Learn more at https://stripe.com
Multiple brand transactions continue to be paid by card or PayPal. Affiliates will also be given the option of Stripe Payments are received/processed/refunded in the same way as card payments within your Stripe account. For any questions or feedback related to Apple Pay please contact Stripe or visit their FAQs.
HOW DOES STRIPE WORK ON THE FOX SHOP?
With Stripe, you can start accepting credit and debit card payments almost instantly. You can either create a new Stripe account or connect an existing Stripe account if you already have one. Get started here.
WHICH COUNTRIES IS STRIPE AVAILABLE?
Stripe currently supports businesses in the UK, Europe, US, Hong Kong, Australia, and many other countries. You can see a full list here: https://stripe.com/global
WHAT HAPPENS IF I DON'T PAY AN INVOICE?
If you fail to pay an invoice you may have your selling privileges removed, and you will still be liable to pay the invoice.
SHIPPING HOW LONG DO I HAVE TO SHIP MY ORDERS?
The maximum delivery time for items is 14 days. Orders must be shipped within 3 days of payment clearance in line with boutique standards. Made-to-order and custom-made items must be shipped within 5 working days.
WHAT SHOULD I INCLUDE WITH ITEMS I SHIP?
It is advisable to include a shipping docket which confirms the order and your boutique. It is also a great opportunity to grow repeat business, so including a special promo code or maybe an inexpensive novelty or sweets is worth considering. Always ensure that your order is shipped with care, effort, and attention to detail. The small things such as beautifully packaged items make a big difference in customer perceptions of your business and generate positive feedback.
WHAT DO I DO IF I SHIPPED AN ITEM THAT WAS CANCELLED BY THE BUYER?
Orders may be canceled by the buyer or the affiliate up until the point when they are marked as shipped. If you have shipped an item and the customer disputes the payment, you will need to complete the relevant dispute process. You are responsible for all items ordered through our affiliate links.
WHAT HAPPENS IF SOMEBODY WANTS TO RETURN MY ITEM FOR A REFUND?
We allow customers' items to be returned for a full refund, so long as the item is received back to the seller in the same condition as it was sent. If the item is made-to-measure can only cancel the order before it is shipped provided that the garment hasn’t been altered or made yet. If the customer wishes to return it for any reason they will inform the Seller in writing: Within 14 days of receiving the item. Your customer may use a withdrawal form to let the Seller know if you wish to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Within 28 days if the item becomes faulty. You will then provide instructions on how to return your item and once your item is received back, processing using the refund action within the order page. Do not ask customers to send returns to The Fox Shop or use shop.thefoxmagazine.com.
The Fox Shop cannot recover items incorrectly sent. Return postage is the responsibility of the affiliate unless the item is incorrect or faulty, in which case the brand will need to make arrangements to cover the return postage. If a customer cancels under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges paid to receive their purchase will need to be included as part of your refund.
The items must be unworn and in their original condition save for the customer's right to inspect the goods and try on the garments. It is the customer's responsibility to ensure that returned goods are adequately packaged so it arrives back undamaged. You are not obliged to accept refunds in other scenarios, however, it can be better to accept a refund, otherwise, disgruntled customers can be prone to leaving negative feedback (even if you believe this is unjustified).
WHAT HAPPENS IF SOMEBODY WANTS TO RETURN MY ITEM FOR AN EXCHANGE?
You are obliged to accept returns if the item arrives with a buyer not in the condition that it was advertised as in the listing. While you are not obliged to accept exchanges in other scenarios, in our experience it is usually better to accept an exchange rather than leave a disgruntled customer and receive negative feedback.
SECURITY & PCI COMPLIANCE
Stripe meets and exceeds the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, which is the highest level of certification available. You can learn more about the technical details of Stripe's secure infrastructure here
HOW DO I KEEP TRACK OF TRANSACTIONS?
Every month we provide affiliates with analytics on page views, product views, and link-outs.
WHY DO SOME PAYMENTS FAIL?
Payments can fail for a variety of reasons ranging from incorrectly entered card information to fraud prevention. If this happens, please email us at firstname.lastname@example.org
DISPUTES & FRAUD PREVENTION TOOLS
To learn about the dispute process and how to handles disputes, visit Stripe’s documentation. Stripe provides several tools to minimize fraud losses and to help businesses determine if a transaction is fraudulent. These include tools that allow Stripe to auto-reject suspicious transactions and notify you of questionable charges so that you can make the most informed decision possible as to whether accept a charge. There are also a few tools that you can implement in your own Stripe account, including CVC or AVS checks. Additionally, Stripe works with its financial partners and credit card networks to monitor fraud globally.
DISPUTES WHAT IS A DISPUTE?
A dispute occurs when a brand and a buyer cannot resolve a problem with a purchase. For most scenarios, this should be resolved through PayPal, who manage the resolution of transactions and finances.
HOW DO DISPUTES WORK?
Raising a dispute should be a last resort for your customer. As the brand, you should always try to resolve the issue by communicating and cooperating with the seller first. Disputes may take some time and will require buyer and seller to provide evidence of their actions in the transaction and delivery of the item. You can find more information about PayPal disputes and the Marketplace Money-Back Guarantee.
Check out our full terms and conditions: